Customer inquiries, which accumulate repeatedly, not only rob time: they are also extremely expensive in the long run. Automated dialog systems such as chatbots allow you to automate multiple tasks and tailor them to your own business needs.
The way we communicate with each other privately and with business has changed dramatically. It can not be denied that messenger services have become indispensable in our everyday lives.
Even companies from a wide range of industries have recognized this and are increasingly placing value on a coherent user and customer experience that favours alternative forms of communication with the telephone and e-mail.
At the same time, the needs of customers are increasing: they are becoming more and more demanding, impatient and, moreover, want to be addressed personally – and no longer read through unmanageable websites and torment themselves through long FAQ lists. They expect a quick response, right around the world, 24/7.
Chatbots are able to serve this growing demand for customer service and can now be trained individually to meet the needs of the company.
With Artificial Intelligence, more and more customer service tasks can be automated. Companies are able to deliver the desired individual information at the right time – and all in real time.
Benefits of a chatbot for your customer service
- Same-day service
79 percent of all users in the network prefer to chat over an e-mail or phone. Chatbot eliminates long queues and provides your customers with comprehensive answers to their questions at any time of the day or night.
- Efficient customer support
With a chatbot, long e-mail communication is a thing of the past. Customers often ask identical or similar questions: A chatbot answers them automatically and in parallel. At the same time, your customer support can serve and successfully complete multiple user requests.
- Resources are spared
Real-time Chatbot communication makes all of your customer service processes easier. Employees are increasingly relieved and can devote themselves to more demanding tasks.
- Increase conversion rate and sales
A chatbot addresses the information needs of your users and helps them to choose a product. So, with a catchy and customer-oriented service, you dispel the doubts of your buyers.